Why the Future of Health IT is Customer-Centric
Health IT leadership is not for the faint of heart. It requires using data to bridge the patient experience and business strategy, learning your organization’s strategic language, and gaining consensus to blaze new trails from those who otherwise would be satisfied with the status quo.
Join Chris Hemphill as they guide us through conversations with some of the leaders who, in the midst of competing priorities and ever-higher stakes, remain focused on the patient through and through.
Listen to the Conversation
5 Major Takeaways:
- IT puts all the pieces in place that are required to accomplish operational goals. IT’s focus should be to create a good experience not just for the patients, but for those who influence and interact with them.
- Many healthcare organizations need better cooperation between departments. Many times, this requires people to make an honest assessment about what they’re good at and what they’re not good at. No matter where you’re at in an organization, being consumer-focused means being dedicated to constantly learning.
- Data in healthcare is super important but can lead to wrong conclusions.
- A better system to monitor health records could allow physicians and healthcare leaders to improve patient health and prevent serious health challenges.
- Data has the power to create knowledge that, when spread, can alter people’s lives for the better. There’s a huge disparity around the world in delivering healthcare.
About the Show
Consumer experiences, major disruptors, and AI tech are shaping healthcare for years to come. On Hello Healthcare, we dive deep on these issues with leaders who are driving change. We hope that their stories will drive you to demand or create a better future.
Available to stream on all major listening platforms under Hello Healthcare Podcast and Healthcare NOW Radio.