• Listen Live NOW!
  • On Demand
  • Ways to Listen
  • All Shows
    • Radio Shows
      • 1st Talk Compliance
      • FINN Voices
      • Harlow on Healthcare
      • Healthcare De Jure
      • Healthcare IT Today
      • Healthcare Upside/Down
      • Health UnaBASHEd
      • Payment Matters
      • PopHealth Week
      • The Incrementalist
      • The Scope with Dr. K
      • The Tate Chronicles
      • The Virtual Shift
      • This Just In Radio Show
      • Trending NOW
      • Value-Based Care Insights
    • Podcast Shows
      • 4sight Health Roundup
      • Ambulatory Healthcare Today
      • AMCP Podcast Series – Listen Up
      • Ask the Educator
      • Beyond the Needle
      • Conversations on Health Care
      • Healthcare Changemakers
      • Healthcare Rap
      • Healthcare Mixtape
      • HealthLaw HotSpot
      • Hello Healthcare Podcast
      • The Brain Trust
      • The Digital Patient
      • The Handoff
    • Monthly Podcast Shows
      • Follow the Medical Record
      • How I Transformed This
      • Life-Centered Health Care
      • Paving the Path
      • Tell Me Where IT Hurts
      • The Dish on Health IT
      • The Healthusiasm Podcast
      • Trauma-Informed Life
      • Voices of Change
      • Voices of Self Funding
      • What Consumers Want
      • What’s My Tagline
  • Playlists
  • NursesNOW
    • Nursing News
      • Organizations
      • Podcasts
  • Request Media Kit
  • Contact Us
Event Calendar
HealthcareNOWradio.comHealthcareNOWradio.com
  • Listen Live NOW!
  • On Demand
  • Ways to Listen
  • All Shows
    • Radio Shows
      • 1st Talk Compliance
      • FINN Voices
      • Harlow on Healthcare
      • Healthcare De Jure
      • Healthcare IT Today
      • Healthcare Upside/Down
      • Health UnaBASHEd
      • Payment Matters
      • PopHealth Week
      • The Incrementalist
      • The Scope with Dr. K
      • The Tate Chronicles
      • The Virtual Shift
      • This Just In Radio Show
      • Trending NOW
      • Value-Based Care Insights
    • Podcast Shows
      • 4sight Health Roundup
      • Ambulatory Healthcare Today
      • AMCP Podcast Series – Listen Up
      • Ask the Educator
      • Beyond the Needle
      • Conversations on Health Care
      • Healthcare Changemakers
      • Healthcare Rap
      • Healthcare Mixtape
      • HealthLaw HotSpot
      • Hello Healthcare Podcast
      • The Brain Trust
      • The Digital Patient
      • The Handoff
    • Monthly Podcast Shows
      • Follow the Medical Record
      • How I Transformed This
      • Life-Centered Health Care
      • Paving the Path
      • Tell Me Where IT Hurts
      • The Dish on Health IT
      • The Healthusiasm Podcast
      • Trauma-Informed Life
      • Voices of Change
      • Voices of Self Funding
      • What Consumers Want
      • What’s My Tagline
  • Playlists
  • NursesNOW
    • Nursing News
      • Organizations
      • Podcasts
  • Request Media Kit
  • Contact Us

Nursing EHR Satisfaction Takes a Major Swing to the Positive, Black Book User Survey

May 22, 2018 | Posted by Industry News | HIT Feed, News, Nursing |

In mid-2014, nurse dissatisfaction with inpatient electronic health record systems had escalated to an all-time high of ninety-two percent, according to a Black Book (@blackbookpolls) EHR Loyalty survey. Disruption in productivity and workflow had also negatively influenced job dissatisfaction according to nurses in eighty-four percent of US Hospitals. Eighty-five percent of nurses were struggling with continually flawed EHR systems.

Fast forward to Q2 2018 and nurses, the most instrumental stakeholders of hospital EHR success and a group rarely surveyed as the prime users of inpatient technologies, have swung to the positive on health technologies. 7,409 staff nurses and managers responded to Black Book’s 2018 EHR Loyalty Poll addressing the past difficulties of systems largely selected by non-clinicians and that impact on patient care.

Black Book polled nearly fifteen thousand licensed registered nurses from forty states in three separate surveys, all utilizing implemented hospital EHRs over the last four years.

Survey respondents also ranked the vendor performance of eleven inpatient EHR systems from a nursing functionality and usability perspective. Cerner ranked first in hospital nursing satisfaction for the third consecutive year.

“Technology can help nurses do their jobs more effectively or it can be a highly intrusive burden on the hospital nurse delivering patient care,” said Brown.

Despite the years of frustration noted in the annual Black Book EHR user surveys, ninety-six percent of nurse respondents said they would not want to go back to using paper records indicating, in part, the perceived value electronic health records adds to delivering higher quality care. EHR acceptance by nurses has shifted since 2015 when twenty-six percent of nurses were hoping for a return to paper records.

Eighty-eight percent of nurses believe their hospitals’ IT departments and administrators respond quickly to making changes in the EHR that the nurses recognize as vulnerabilities in the documentation, as compared to thirty percent in 2016.

“With so many unique software interfaces from medical equipment and the multiple departmental applications, siloed health data sets, and current cybersecurity initiatives, it’s no surprise that hospital nurses are, at times, discouraged but the majority of nurses responding to the 2018 survey see the value in their EHR fluency,” said Brown.

Eighty-five percent of nurses now see competency with at least one EHR as a highly-sought employment skill for an RN, and sixty-five percent believe nurses with multiple fluencies are deemed a highly superior job candidate currently by health systems.

EHRs have become an advantage for some hospitals in attracting top nursing talent. Registered nurses have also developed preferences more so for the EHR product and vendor as a working environment standard than for the hospital itself, according to eighty percent of job-seeking registered nurses which reported that the reputation of the hospital’s EHR system is a top three consideration in their choice of where they will work.

A lack of IT resources is still impacting nursing productivity. Eighty-two percent of nurses in inpatient facilities stated they do not have computers in each room or hand-held/mobile devices to aid in the EHR requirement, down from ninety-three percent in 2016.

Among those hospitals outsourcing the EHR help desk, twenty-one percent of nurses reported that their experiences with EHR’s call center do not meet their expectations of communication skills and knowledge of the product, a significant improvement from eighty-eight percent in 2016.

Nurses that work in hospital Emergency Rooms, Oncology, Labor & Delivery, ICU/CCU, Neonatal, Radiology & Diagnostics, and Neuro/Ortho units reported the highest user satisfaction in usability and functionality.

Psychiatry/Mental Health, Ambulatory Clinics, Anesthesia and general Medical/Surgical floors indicated the highest continued dissatisfaction and negative feedback on their hospitals’ technology.

About Black Book
Black Book Market Research LLC, its founder, management and staff do not own or hold any financial interest in any of the vendors covered and encompassed in the surveys it conducts. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media prior to vendor notification of rating results and does not solicit vendor participation fees, review fees, inclusion or briefing charges, and/or vendor collaboration as Black Book polls vendors’ clients.

In 2009, Black Book began polling the healthcare user and client experience of now over 600,000 healthcare software and services users. Black Book expanded its survey prowess and reputation of independent, unbiased crowd-sourced surveying to IT and health records professionals, physician practice administrators, nurses, financial leaders, executives and hospital information technology managers.

See Black Book for vendor satisfaction rating methodology, auditing, resources, comprehensive research and ranking data.

Share on twitter
Twitter
Share on linkedin
Linkedin
Share on facebook
Facebook
Share on pinterest
Pinterest
Share on reddit
Reddit
Share on email
Email
Share this...
Tags: Black Book Market Research LLCEHRs

Radio for the Healthcare Industry

No HTML5 audio playback capabilities for this browser. Use Chrome Browser!

Categories

Follow Us on Twitter

My Tweets

About HealthcareNOWRadio.com

HealthcareNOWradio.com is an Internet radio station operated and produced as part of Answers Media Network. The station offers interviews, and commentary from industry leaders in healthcare and health information technology, as well as originally produced programming hosted by industry leaders. Listen on any device 24/7. You can also subscribe to get notification when a new show airs.

Sign Up for Our e-News Digest

Get notified when a new show airs or when your favorites are available as podcasts. Sign up here.

Our News Media Site

Connect with Us

Contact Us

Contact a Host

Media Kit

Listening Guide

 

Follow Us

Our Radio Hosts on Twitter

Tweets by @HCNowRadio

©2023 Answers Media Company, LLC

  • HealthcareNOW Radio Media Kit
  • Contact Us
  • Our Privacy Policy
  • Our Guests and Recording Policy
Prev Next