Patients at Inspira Health Network (@InspiraHN) are about to be wowed with next-level accessible care, thanks to technology from Jellyfish Health (@jellyfishhealth), the industry leader of real-time patient experience technology. Using their mobile phones, patients can reserve a spot in a now much shorter line that can significantly reduce wait times. Jellyfish’s technology is the underpinning of Inspira’s new mobile app for patients, Inspira Access. The app currently offers remote check-in for urgent care, and will expand to include other ambulatory services including imaging and lab, as well as primary and specialty care physician practices.
“Patients have made it very clear—waiting for care is frustrating and they don’t want to wait any more,” said Dave Dyell, President and CEO of Jellyfish Health. “We’re excited to help Inspira Health lead the charge in bringing truly accessible care to New Jersey, by freeing patients to make the waiting room anywhere, including their home, office or car.”
What’s driving demand for access?
“Patient Satisfaction” and “Patient Experience” are more than just hot buzz words right now; they are important metrics for receiving more reimbursement from Medicare and other payers that utilize patient satisfaction scores. They are also critical factors for winning patient loyalty. Patients now expect to have the same access to reserving a healthcare appointment with their mobile phone as they do with other retail transactions, such as holding a spot in line at a busy restaurant.
“In today’s fast-paced world, most people don’t have time to sit for long stretches in a provider’s waiting room without any idea of when they’ll be seen. People have jobs to do, families to raise and errands to run,” Dyell noted.
He added, “One of the fastest ways to gain their loyalty is to show them their time is valued.”
“Inspira Health Network is dedicated to providing innovative new technologies for our patients,” said Tom Pacek, Inspira Health Network Chief Information Officer. “Our smart phone apps have been very well received by our community and we’re excited to partner with Jellyfish to add new features that make accessing care easier and more convenient.”
On the administrative side, the Jellyfish solution also shows staff how long patients have been waiting and real time workflow. These are valuable insights for identifying potential bottlenecks, and then assigning staff and resources where they’re needed to prevent further waiting.
“Jellyfish has been an excellent partner to help us deliver a more convenient experience for our patients,” said Pacek.
Pacek added, “Having a partner like Jellyfish, a technology leader in making healthcare newly convenient, definitely helps assure the success of this campaign.”
Healthcare organizations and other entities interested in learning more about the convenient care movement sweeping healthcare are invited to download the free Jellyfish guide “How to Become a True Convenient Care Provider: 7 Profitable Paths to Becoming Your Community’s Most Recommended Healthcare Facility.”
About Jellyfish Health
Founded in 2014 and based in Panama City, Florida, Jellyfish Health transforms the patient experience through actionable data, driving greater transparency at each step of the patient journey. Its advanced mobile and online technology enables healthcare and provider organizations—including health systems, primary care and specialty care practices, ambulatory surgery centers and urgent care clinics—to optimize patient scheduling, wait time updates, appointment status notifications and overall patient volume. The resulting improvements in patient satisfaction positively impact healthcare and provider organizations’ bottom lines while reducing the potential for poor CAHPS scores and decreased payer reimbursements. The innovative technology also enhances staff workflow efficiencies, heightening provider satisfaction with the ability to help even more patients—and delivering an exceptional patient experience—for the ultimate competitive differentiator in the new paradigm of consumer-driven care.
