Patient Experience Week is an annual event to celebrate healthcare staff impacting patient experience everyday. Inspired by members of the Beryl Institute (@BerylInstitute) community, PX Week provides a focused time for organizations to celebrate accomplishments, re-energize efforts and honor the people who impact patient experience everyday. This week’s Friday Five celebrates PX Week with a great episode of Hello Healthcare, an interesting whitepaper from F4CP, some insight from a Colin Hung interview and more.
Digital Health Talks: The Patient Experience Revolution
Join Patty Hayward as she reveals how AI-enabled contact centers are revolutionizing healthcare access and patient engagement. Learn how Talkdesk’s technology is bridging critical communication gaps between patients and providers, while delivering more personalized care experiences through intelligent automation.
What Retail Medicine Can Teach the Healthcare Industry about Creating a Positive Patient Experience
Host Beth Friedman talks with Robin Ntoh, VP of Aesthetics at Nextech, a health IT company focused on dermatology, ophthalmology, plastic surgery, and medspa. Together, they discuss the need for better patient experiences in healthcare and explore the importance of delivering white glove customer service in all care settings. Whether it’s the Ritz or Nordstrom’s, other industries figured out how to improve the customer experience…now it’s our turn!
Accreditation to Offer PXEs
Interested in offering PXEs?
Apply through the Credentialing Center.
✔️ Online application
✔️ Peer review
✔️ Valid for 2 years
✔️ CNE/CME reciprocity recognized
✔️ Large event? Contact us first
Learn more + apply: https://t.co/iYD2ZfdFh9#PXE #PXAccreditation #PatientExperience pic.twitter.com/Lrwz419UM0— The Beryl Institute (@BerylInstitute) April 17, 2025
PX Marketplace
Patient Experience Marketplace serves as the go-to resource for patient experience products and services. Here, organizations can find a variety of solutions to complement their experience-related efforts.
Need solutions to support your patient experience work? 🛠️
The PX Marketplace has you covered — explore tools, products & services all in one place.
🔗 https://t.co/91uEd6JRrE#PXMarketplace #PatientExperience #PXSolutions pic.twitter.com/R49gQuDfes— The Beryl Institute (@BerylInstitute) April 15, 2025
Every Patient Has a Story
ICYMI – Our other Friday Fives.
