The Friday Five - Patient Experience Week

Follow and join the conversation with #patientexperience and #PX.

Patient Experience Week is an annual event to celebrate healthcare staff impacting patient experience everyday. Inspired by members of the Beryl Institute (@BerylInstitute) community, PX Week provides a focused time for organizations to celebrate accomplishments, re-energize efforts and honor the people who impact patient experience everyday. From nurses and physicians, to support staff and executive professionals, to patients, families and communities served, the Institute hopes to bring together healthcare organizations across the globe to observe PX Week. This week’s Friday Five supports the Institute’s mission listing five important stories highlighting patient experience as it is currently being redefine by COVID-19.

Healthcare APPtitude: Luke Poppish, VP of Operational Excellence at South Shore Hospital
David Sawin sits down with Luke Poppish, VP of Operational Excellence at South Shore Hospital to discuss the Hospital’s implementation of a mobile app for its new and expectant moms, and how the implementation has increased the hospital’s HCAHPS scores and patient engagement.

Patient Experience Innovation Award Recipients Announced by The Beryl Institute
The Beryl Institute announces recipients of the 2020 Patient Experience (PX) Innovation Awards. This annual award celebrates innovations from organizations, patient/family advisors and individual healthcare professionals. Recipients included InnovaCare Health, Dr. Julie Kennedy Oehlert, Vidant Health (@Vidant_Health) and Corey Kimpson, Cambridge Memorial Hospital (@_CMHospital.)

The Innovative Patient/Family Advisor Award recipient is Corey Kimpson, @_CMHospital. As part of the strategic plan that Corey influenced, the hospital is furthering its commitment to integrate patients into the co-design of care. https://t.co/sBS7mJQ70y #hcldr #health #PX #ptexp pic.twitter.com/eVd4HwiuUz

— The Beryl Institute (@BerylInstitute) April 23, 2020

UC Health Presents the Human Connection Challenge
UCHealth (@uchealth) is an innovative, nonprofit health system that delivers the highest quality medical care with an excellent patient experience. Next week, they present the Human Connection Challenge with daily goals to make human connections with patients in small, personal ways. By committing to these small but impactful daily challenges, health care workers improve the lives of their patients and their patient’s families.

Patient Experience Week 2020 Headliner Webinar
Future of Human Experience 2030: A Dynamic Framework for Healthcare
Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute
Joined by Guest Panelists from the Global Steering Team
Explore the insights and shared vision for the future of human experience in healthcare built from the voices of thousands of people around the world. This webinar highlights the findings of the global inquiry The Future of Human Experience 2030 (HX2030) and introduces a dynamic framework shaping a call to action for the future of healthcare overall.