By David Burda – We want to be good healthcare consumers and take control of our personal healthcare journeys. But healthcare is not all we do. You know who does have the time? Healthcare. Healthcare is what healthcare does.
By David Burda – My ongoing search for signs of healthcare consumerism continued this past week with a read of NRC Health’s latest annual patient experience report. That followed a review of the latest annual Future of Health survey from ZS Associates, which I wrote about recently.
By David Burda – Consumers may struggle with health literacy, but they know a lousy provider when they experience one, and many are not afraid to let other consumers know about it. That’s the scary takeaway for provider executives who are dismissive of consumer ratings from a new study in JAMA Network Open that links online provider reviews to county-level mortality rates.
By David Burda – Well, maybe people are little more informed about their health benefits and a little more health literate than I thought. Maybe. Sewing that seed of doubt in my mind is the new 2021 Workplace Wellness Survey conducted by the Employee Benefit Research Institute and Greenwald Research.
Providers and payers are confronting consumers’ newfound expectations of medical convenience, efficiency, and innovative technologies. Those demands are forcing healthcare delivery to be envisioned differently to drive and retain patient volumes.