Friday Five – Patient Experience
According to AHRQ, “Patient experience encompasses the range of interactions that patients have with the healthcare system.” This week’s Friday Five delves into patient experience through some of our best podcast and radio show episodes as well as some recent and informative thought leader pieces.
Winter Playlist on Patient Experience
Our winter playlist highlights some of our best episodes where our hosts and guests discuss patient experience from all angles.
Patient Experience is Key
Healthcare is personal and as such the decisions we make must be done for the right reasons and can have huge consequences in some very unexpected ways. Build a healthcare system that puts the patient at the top of the organization chart with everyone reporting to the patient. Dr. Nick reflects on this episode of Healthcare Upside/Down where he discusses how patient experience is key with David Klein, MD, CEO, Marin Health.
In a world of massive healthcare systems, being an independent community hospital has its benefits. David Klein shares the secrets of MarinHealth’s success with @drnic1 #communityhospital #marinhealth #patientexperience #HCupsidedown #healthcareupsidedown https://t.co/ffPnhItctn
— ECG Management Consultants (@ecgmc) October 11, 2022
3 Reasons Healthcare Organizations Aren’t Meeting Digital Patient Experience Expectations
The health IT research institution, KLAS, recently conducted a survey of patients to learn about their satisfaction with technology that allows them to digitally interact with the healthcare system. Data revealed that while patients want to connect with healthcare organizations via mobile and online channels, the technology offered by their providers doesn’t always meet their expectations. Sometimes, digital communication isn’t even an option. Kamal Anand (@kamal_anand), Senior Vice President of Growth, Intrado Healthcare (@IntradoHealth) believes organizations should consider three key issues that stand in the way of patient satisfaction with digital access tools.
3 Reasons #Healthcare Organizations Aren’t Meeting Digital #PatientExperience Expectations by @kamal_anand @IntradoHealth https://t.co/JhfqTqwSnx
— Health IT Answers (@healthitanswers) July 13, 2022
Healthcare IT’s Key Role in Patient Experience
Bill Grana, CEO of HCTec (@HCTecTN) discusses why it is important to keep in mind the following key technology tools that drive patient experience – EHR platforms, telehealth, and patient data.
#HealthIT ‘s Key Role in #PatientExperience Making the most of your #EHR platform, #telehealth, By Bill Grana @HCTecTN #FINNnews https://t.co/nNiMRDRttx
— Health IT Answers (@healthitanswers) November 2, 2022
Interoperability and the Fast Path to Delivering Smart, Virtual Patient Experiences
In this piece Greg Kefer, Chief Marketing Officer of Lifelink Systems (@lifelnksystems) discusses patient satisfaction with interoperability, mobile apps and digital health. He considers what needs to happen moving forward and is honest that when it comes to interoperability things may never get where they need to be.
#Interoperability and the Fast Path to Delivering Smart, Virtual Patient Experiences By Greg Kefer @lifelnksystems https://t.co/PTkHRXNLEC
— Health IT Answers (@healthitanswers) March 16, 2022
ICYMI – Our other Friday Fives and Blog posts from HCNR’s Nurse Lauren.