Friday Five – Patient Experience Week
Follow and join the conversation with #patientexperience, #ptexp and #pxmatters.
Patient Experience Week is an annual event to celebrate healthcare staff impacting patient experience everyday. Inspired by members of the Beryl Institute (@BerylInstitute) community, PX Week provides a focused time for organizations to celebrate accomplishments, re-energize efforts and honor the people who impact patient experience everyday. This week’s Friday Five celebrates PX Week with a great episode of Hello Healthcare, an interesting whitepaper from F4CP, some insight from a Colin Hung interview and more.
From Process-Centric to Patient-Centric – Mayo Clinic CIO Realizing Seamless Integration, Personalized Care, and Empowered Patient Experiences
On this episode of Digital Health Talks Mayo Clinic CIO Cris Ross delves into the transformative evolution of healthcare, from the pioneering days of Minute Clinic to the forefront of digital innovation at Mayo. With keen insights drawn from personal experience as a cancer survivor and healthcare leader, Ross explores the imperative shift from process-centric to patient-centric care delivery. He reveals groundbreaking advancements in AI technology, highlighting Mayo’s collaborations with industry giants like Google to revolutionize patient-clinician interactions. Ross’s vision for the future of healthcare promises a paradigm shift towards seamless integration, personalized care, and empowered patient experiences.
John Moore III, Managing Partner of Chilmark Research on Patient Experience
Host David Harlow speaks with John Moore, Managing Partner of Chilmark Research, about the many challenges and opportunities before us in the health care innovation space. Many (but not all) touch on AI. Many touch on patient experience.
Experience Assessment – Getting Started
The Experience Assessment is grounded in The Beryl Institute’s Experience Framework and built on global research identifying factors seen as critical to positive experience outcomes by both high performing healthcare units and consumers of healthcare. Upon completing the Experience Assessment, you will receive a comprehensive report.
The Experience Assessment provides you or your organization with a comprehensive understanding of the opportunities and strengths within your #PX efforts. Take the complimentary assessment today!
Get started https://t.co/4JPdQwgDio pic.twitter.com/u2vMlvKLVG
— The Beryl Institute (@BerylInstitute) April 11, 2024
The Weight of Responsibility: Using AI in the Patient Experience
Register now for this upcoming webinar happening May 16th at 2:00 pm ET.
Many organizations are focused on using artificial intelligence (AI) to replicate humans. What if we flipped that focus and leveraged AI for a more noble purpose in helping humans understand humans? Through the power of AI, we can listen to patient voices in ways we haven’t been able to achieve, equipping us with rich insights that drive action and outcomes.
I am the Patient Experience – The Beryl Institute
ICYMI – Our other Friday Fives and Blog posts from HCNR’s Nurse Lauren.
