When it comes to human-centered design, we aren’t left guessing what might or might not work for the end user. The field of cognitive psychology offers rich insights into the way people think, feel, interact with, and make decisions within the environments in which they move. This research, combined with real-world observations, gives healthcare organizations insights into how to design experiences for caregivers and patients, as well as streamlining operations.
On today’s episode of In Network’s Designing for Health podcast feature, Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani are joined by Dr. John Whalen, founder of Brilliant Experience and author of Design for How People Think. He shares about his background in cognitive science and working on projects such as healthcare.gov, and how designing with the brain in mind and using “radical common sense” can create a better healthcare system for patients and clinicians alike.
You can find complete show notes on the originally published article on Nordic’s blog.
Meet the Hosts
Jerome Pagani, PhD
Head of Thought Leadership
LinkedIn: Jerome Pagani PhD, PMP
X: @BPags24
Read his articles
Craig Joseph, MD
Chief Medical Officer
LinkedIn: Craig Joseph MD, FAAP, FAMIA
X: @CraigJoseph
Read his articles
About the Show
When it comes to how healthcare works in the U.S., one wonders, who designed it? Well, no one. And that’s the problem. Dr. Craig Joseph and Dr. Jerome Pagani speak with luminaries from across the health ecosystem about how to make healthcare work for humans. The upshot? The way out of the frustrating, expensive, and frequently ineffective quagmire of the U.S. healthcare system is to take a step back and bring intentional, human-centered design to an ecosystem that works for the people giving and receiving care.
Follow the show’s social hashtag #DesigningforHealth.
